Question 1

What can PerchSignal actually monitor?

Accepted Answer

Your account monitors a defined set of public sources — review sites, workplace platforms, community forums, Reddit and news, depending on your plan and location. The exact list is shown in your workspace, per source, with its collection status. Coverage is not universal and varies by industry.

Question 2

Will it find every mention of my business?

Accepted Answer

No. PerchSignal monitors supported sources that you configure. Public feedback on platforms outside that list, in private groups, or behind logins you have not connected will not appear.

Question 3

Can PerchSignal get a negative review removed?

Accepted Answer

Only where the review breaks the platform’s own published rules. We assess each negative item against those rules and draft a submission when one applies. If no rule is broken, we say so — the review stays, and a reply is the better route.

Question 4

Are the responses written by AI?

Accepted Answer

Suggested responses are drafted as a starting point, with different angles you can use. They are assistance, not outcomes: you edit the wording and decide what is published. Nothing is posted on your behalf.

Question 5

How often are sources checked?

Accepted Answer

Most public sources are swept daily on a schedule. Collection frequency depends on the source and is shown on each one, alongside its last successful collection. If a source is rate-limited or needs reconnecting, its status changes instead of silently failing.

Question 6

How many businesses or locations does a plan cover?

Accepted Answer

One subscription covers one brand family: your main brand plus its direct branches, counted as locations — 3 on Essentials, 5 on Growth, 10 on Professional. Branches of the same brand share the subscription; separate, unrelated businesses are not bundled into a single plan and need their own subscription, or a scoped Enterprise agreement.

Question 7

Do you pull Google reviews in automatically?

Accepted Answer

Not yet. Direct sync from a Google listing needs Google Business Profile access that is still pending, so it is not sold as an available feature. You can add a Google review today by pasting its link, and it is analysed and drafted like any other mention. Nothing is ever posted on your behalf — every response is a draft you approve.

Question 8

Is there a guaranteed response time?

Accepted Answer

No contractual SLA. Each brand carries an internal response-time target you can set, used to flag items that are waiting on you; it is a working goal, not a commitment to respond within a fixed number of hours.

Question 9

Can I use PerchSignal to screen people or businesses?

Accepted Answer

No. PerchSignal must not be used for employment, housing, credit, insurance, or other eligibility screening. It is a monitoring and response tool for public business feedback, and that restriction applies to every plan.

Question 10

What happens if I cancel?

Accepted Answer

Your subscription is monthly and can be cancelled whenever you like. Your data stays available for export, and monitoring stops at the end of the paid period.