The portfolio is invisible
Individual managers know their own reviews. Nobody can say which location improved, which is slipping, and which has a source that stopped collecting in August.
Twelve locations, one review meeting, and no shared picture.
Multi-site reputation work fails in a predictable way: every location is monitored somewhere, and nothing is compared. PerchSignal keeps each location separate and the portfolio readable at once, so the meeting starts with the three that need attention.
What actually goes wrong
The reputation problems multi-location businesses deal with
Not hypothetical risks: the patterns that come up in this trade, and why the usual response — checking reviews occasionally — misses them.
Approvals cross three people
A reply needs the location, the brand owner and sometimes the client. Without a shared approval step, replies are either delayed or sent in a voice the brand does not use.
Agency and client see different things
An agency working on behalf of several brands needs to see its clients’ data without seeing another client’s — and the client needs to see their own, not the agency’s other work.
Evidence disappears when it matters
A complaint edited or deleted before a dispute is exactly the one you needed to keep. Screenshots in a folder are not a record.
What PerchSignal does
The parts of the workspace that apply here
Everything below is in the product today. Anything that depends on access we are still waiting for — such as direct Google sync — or on a source you have not added is labelled as such.
Many brands, kept separate
Plans cover several businesses, each with its own sources, queue and health, and access is scoped so a client account only ever sees its own brand.
Seats for teammates and clients
Managers work their own location, owners approve, and clients read their own brand — with roles rather than shared logins.
Sources per location
Add the forums and communities that matter locally, per location — there is no fixed per-location source quota. Each source shows when it was last collected successfully.
Monitoring health, not just mentions
A location with a failing source looks quiet for the wrong reason. Health is reported per source so silence is never mistaken for calm.
Evidence vault
Preserved copies keep a mention as it appeared, with platform, author and link, so an edited or removed post leaves a record behind.
Priority triage across sites
Severity and risk keywords sort the whole portfolio into what needs attention this week, instead of a per-site reading order.
Illustrative scenario
The weekly review, with three items instead of ninety
Illustrative workflow — not a customer case study or a promised result
- 1
Monday morning: the portfolio view is sorted by severity. Of ninety-odd items across twelve locations, three are critical, and one location has a source that has failed collection twice.
- 2
The group manager opens the three, approves two drafted replies and rewrites the third, because the location’s own manager knows the details the draft does not.
- 3
The failing source is fixed by reconnecting it, rather than being read as a quiet week at that store.
- 4
The meeting takes twenty minutes. Nothing was posted that a person had not approved, and no location was compared unfairly against another’s volume.
Coverage and limits
What is monitored here — and what is not
No tool monitors the entire internet. The exact source list, and each source's collection status, is shown inside your workspace.
Supported sources
- Public forums, Reddit communities, news and X, per location, on that location’s keywords.
- Google reviews you add by link, per location — direct Google listing sync is pending access.
- Portal reviews added by submitted link, per location.
What is not covered
- Cross-brand aggregation of customer accounts, bookings or sales — that data lives in your own systems.
- Sources that require a login you have not connected.
- Any claim of complete coverage, or of guaranteed rating improvement across a portfolio.
PerchSignal does not guarantee removal of reviews or improved ratings, and must not be used for employment, housing, credit, insurance or other eligibility screening.
See the portfolio view with the locations you already have public feedback for.
Choose a plan, pay on the secure checkout, then name your business — we open your private workspace from its Google listing and the sources on your plan start collecting.